The results of the survey of employee expectations and preferences for IT devices in small and medium-sized businesses, or SMBs in Asia, including Thailand. Which was prepared by Lenovo found that SMB employees need devices that offer flexibility to work from any location. And all types of applications It also has to be able to connect in a variety of ways.
From the same report, it was found that SMB entrepreneurs or employers continue to lag behind in adopting the IT equipment their employees expect. With the results of the survey indicating that 78% of computers used in the SMB business in Thailand are desktop computers. And the usage of laptop computers is only about 22%.
The survey (1), conducted by slotxo Lenovo's Forrester Consulting Company, surveyed 750 SMBs in Asia including India, Indonesia, South Korea, Singapore, Taiwan, Vietnam and Thailand.
Thanet Angkasiri-san, Lenovo General Manager for Indochina, said, “A positive experience with a company has a direct effect on creating a good customer experience for employees. Employees will provide full customer care service. Customers will be satisfied. Therefore, SMB operators should offer products that meet the needs of their employees to increase their business efficiency.
According to a survey conducted by Lenovo, more than 78% of Asian organizations choose creating a positive work experience for their employees as a top priority for organizations. However, companies must still choose to use technology that makes a difference in order to enhance the efficiency and quality of work life of employees. "
The survey results show a direct correlation between productivity and job satisfaction among employees with technology as a key variable. In Thailand, more than 74% of SMB entrepreneurs agree that They do a good job of providing their employees with the right technology equipment.
However, only 59% of SMB employees are satisfied with the IT equipment they provide. Opposite views of employers and SMB employees continue to have a view on productivity, with 65% of Thai entrepreneurs saying that. They create a good environment for employees. But only 59% of employees are satisfied with their work environment.
In Thailand, viruses and malware are the most annoying problems for SMB employees, followed by poor physical equipment problems. For example it might be large And too heavy And the next problem is the problem of using the machine And / or software
Another report from Lenovo pointed out that Millennials and Gen Z are becoming the country's primary labor force. And this age group is familiar with the use of technology and expects the companies they work to provide portable technology devices. In addition, more than a quarter of the SMB employees in Asia express their opinion. Interested in 2-in-1s and work tablets
The report also states that Before you buy a device What is considered by an SMB employer in Thailand is product performance (55%), employee productivity (38%) and the branding potential of the product or supplier to provide the right equipment. Of companies (38%). Currently, only 10% of SMBs care about the appearance of their products.
Therefore, SMB businesses should take advantage of this opportunity to delight their employees by paying attention to their appearance when considering purchasing a product.
Mr. Worathep Chakrawibun, Business Product Line Manager, Lenovo Thailand, said, “In providing technology equipment for the work of our employees. Businesses must look forward. Working people in the present day are all about flexibility in their work.
Entrepreneurs must provide solutions that help their employees work most effectively now and in the future. In response to the needs of SMB employees, Lenovo has launched the ThinkBook laptop that meets the needs of business use. Both in terms of design and performance
All three laptops enhance the user experience. And deliver organizational efficiency Along with a security system that is easy to use. In an elegant and stylish aluminum body "